Frequently Asked Questions
Everything you need to know about shopping with INSIS.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return or exchange an item?
You can return or exchange any unworn items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At INSIS, we prioritize quality and ethics. We work closely with certified suppliers to source premium, long-lasting fabrics including organic cotton and recycled polyester.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.